BEGIN SERVICES

Our online scheduler will only allow online booking for appointments that are at least 48 hours in advance. If you have questions about scheduling you can send us a message via the chat bubble on edge of this page.  Or reach out directly to your provider using the messaging feature in our app, or in your online portal. 

We strive to get you set up on the same day, but no later than 48 business hours from the date of your intake submission.
If we have questions about your submission, we will reach out to you directly. If you have selected email as your method of communication with us, be on the lookout for an email from scheduling@wlwlab.com. Check your spam, just in case, if you have not heard from us regarding a confirmation. 

All self-scheduled appointments can be completed through the client portal. These are submitted as an appointment request.  If the appointment is accepted, you will receive an automatic appointment approval confirmation notice by your preferred method of communication. If you are not seeing this notification and it has been more than 48 business hours, contact your provider through the messer app in your portal or app on your handheld device. 

 Currently if you are an ACTIVE CLIENT you will schedule THROUGH YOUR PORTAL OR DIRECTLY WITH YOUR PROVIDER by email. If you are a NEW CLIENT please complete the services request form found on the Beginning Services page, or the HOME page.  Need help? Email scheduling@wlwlab.com 

If you need to make changes to your first appointment, including re-scheduling or canceling altogether you will need to email our scheduler at scheduling@wlwlab.com at least 48 hours prior to your confirmed appointment. 

PLEASE LET US KNOW AS SOON AS POSSIBLE BECAUSE LATE CANCELLATIONS AND NO-SHOWS ARE SUBJECT TO A FEE.

Please be advised that you may be subject to being charged up to 50% of the scheduled service fee for any late cancellation notices received less than 24 hours in advance or in the event of a no call, no show for your scheduled appointment. 

We will always work with to reschedule your appointment. Appointment cancellations and no shows that do not provide notice, or give us notice less than 24 hours notice are subject cancellation fees or per your payors contract such as insurance. 

We know life happens, and we want to respect that. However, chronic cancellations and no shows are a concern. So should this arise, you and your provider will address it together, on a case by case basis. 

Should a dismissal become appropriate and referral to more appropriate provider based on your needs will be made. Please note that this is at the discretion of the provider.   

If you are running late it is always good to use our messaging system in your client portal to notify your provider right away. your provider will wait upto 15 minutes from the start of your appointment time, before ending the session and recording your appointment as a no show. 

If they are not able to and need to recommend an alternative time, they will reach out to you directly. If you plan to meet with your provider consistently for a period of time we highly advise you let them know in your next appointment so they can schedule you for a repeating appointment at the end of session.    

We do not allow self-scheduling for appointments that are less than 48 hours out. If you are a returning client, you can email your provider directly using the secured messenger in your portal to make this request. They will evaluate your request and determine if they can accommodate an appointment request that is less than 48 hours out. 

DISCLAIMER:

We do not offer crisis mental health support and do not provide immediate or urgent crisis interventions outside scheduled and planned appointments. If you are in immediate danger or at risk of harming yourself or someone else, it is important that you contact 9-1-1 for immediate assistance.

If you are experiencing a Mental Health Crisis that requires immediate attention outside of an existing appointment schedule, it is important that you contact a crisis support service to assist you. Below are some, but not all, options that are immediately available to you.

1. Colorado Crisis line by calling  1-844-493-8255 or texting “TALK” to 38255. The Colorado Crisis Services Line provides free, confidential, professional and immediate support for any mental health, substance abuse or emotional need 24/7/365.

2. National Suicide Hotline: 1-800-784-2433

3. LGTBQ+ Suicide Hotline: 1-866 4-U-TREVOR

4. SUICIDE.ORG provides a suicide hotline for each county as well as numerous resources.

5. Community Mental Health Center Directory: https://bha.colorado.gov/community-mental-health-centers 

There are several ways to access your appointment. The quickest way is to make sure you are signed up for text or email notifications. 

We send out appointment reminders 36 hours in advance of your confirmed appointment time. The again 10 minutes before your meeting. These reminders will include your secure meeting Link from SimplePractice. 

You can also login to your portal and access your secure session from your list of appointments. 

Simple practice also has a client app, you can download to access your appointments with us from your handheld device.   

We offered a collection of services to support you in your career. Career Coaching and benefits planning are self-pay and interagency referred. 

We accept a collection of insurances for mental health therapy. All clients who are self referred, will be required to place a credit card on fole to cover services at that time of the appointment. All clients will need to put a insurance card on file if they have insurance.  

All payments, are made through the client online portal. Clients will a balance on their account will need to resolve their balance before they can continue services. If you need to discuss your payments you can reach out to billing by email at billing@wlwlab.com