CONTINUE SERVICES

Our portal will allows you to use a password free login process where you can click send me a link, and the system will send you a unique link to login to the email address you have provided on file. If you have issues with the email address you have provided, please send a message via the chat bubble on the bottom of this page, or call 970-822-7866 to get assistance. 

We cannot not update your contact information over the phone without proof of identity. We are also not able to speak to third parties regarding the reset or access to your patient portal unless they are included in a information released form and on file with your account. 

We send a text notice through your preferred communication method 36 hours in advance of your scheduled appointment.  Make sure you are checking your email SPAM folders for any email from us that have the @wlwlab.com or notifications from our SimplePractice system.

If you continue to have trouble send a message using the chat bubble on this page at the bottom or contacting your provider directly. 

If you haven’t already, please consider setting up your communication preferences to include text messaging so that you can receive your appointment links on your handheld device.

We do not allow self-scheduling for appointments that are less than 48 hours out. If you are a returning client, you can email your provider directly using the secured messenger in your portal to make this request. They will evaluate your request and determine if they can accommodate an appointment request that is less than 48 hours out. 

DISCLAIMER:

We do not offer crisis mental health support and do not provide immediate or urgent crisis interventions outside scheduled and planned appointments. If you are in immediate danger or at risk of harming yourself or someone else, it is important that you contact 9-1-1 for immediate assistance.

If you are experiencing a Mental Health Crisis that requires immediate attention outside of an existing appointment schedule, we cannot guarantee an immediate or urgent appointment, so it is important that you contact a crisis support service to assist you. Below are some, but not all, options that are immediately available to you.

1. Colorado Crisis line by calling  1-844-493-8255 or texting “TALK” to 38255. The Colorado Crisis Services Line provides free, confidential, professional and immediate support for any mental health, substance abuse or emotional need 24/7/365.

2. National Suicide Hotline: 1-800-784-2433

3. LGTBQ+ Suicide Hotline: 1-866 4-U-TREVOR

4. SUICIDE.ORG provides a suicide hotline for each county as well as numerous resources.

5. Community Mental Health Center Directory: https://bha.colorado.gov/community-mental-health-centers 

The length of time it takes to see results from counseling sessions with WorkLife Wellness Lab varies depending on the individual and the issues being addressed. Some clients may see improvements after just a few sessions, while others may require longer-term therapy.

Please let us know as soon as possible if you need to reschedule or cancel your appointment, as late cancellations and no-shows are subject to a fee and your card on file will be charged the same day, if the policy applied. 

To make changes to your appointment, contact your provider directly using the client portal messenger. 

What if I have an extenuating circumstance?

If you have a what feels like an unpredictable extenuating circumstance that requires special consideration, please work with your provider in advance to request an accommodation. Note that your provider reserves the right to decline such requests.

Chronic attendance issues will be addressed in-session with a focus on finding a solution. 

If a satisfactory solution cannot be reached, both parties may agree to terminate the services, and you will be referred as needed. 

Your card on file will be charged for any applicable no show, and late cancellation fees per our latest published policy. To read about them, see the Terms of Use, Disclosures and Fees page links in the footer of this page.  

Please be advised that you may be subject to being charged up to 50% of the scheduled service fee for any late cancellation notices received less than 24 hours in advance or in the event of a no call, no show for your scheduled appointment.  For more information about our no show and cancellation policies please visit our Terms of Use page here: https://www.wlwlab.com/terms-of-use 

We are sorry to hear this. It is at the provider's discretion to allow counseling appointments to take place in unsecured locations. Termination of these appointments due to being in a unsecured location may still result in a fee for service including being subject up to 50% of the scheduled service fee for any late cancellation notices received less than 24 hours in advance or in the event of a no call, no show for your scheduled appointment.  For more information about our telehealth policies please visit our Terms of Use page here: https://www.wlwlab.com/terms-of-use  

To learn more about ways to improve privacy while attending telehealth appointments online safely visit our "TIPS FOR IMPROVING CONFIDENTIALITY AND PRIVACY ONLINE" section in our terms of use.   

 You can sign benefits counseling release of information forms a two of ways. 

1. You can download them out of your SimplePractice portal and print them. Then sign the with a pen. Then you can use your handheld device to take a picture and upload it directly into your portal. Or use your scanner (if you have one) to get it back onto your desktop, and submit it online through your portal. 

2. You can download them and sign them using the draw function in Microsoft Edge then click "Save As" and rename the file using the naming format given in this full video explanation found here: https://www.loom.com/share/628e01a422104d7c966d91399bf65ac8?sid=b2f91ae7-cec1-46c3-a702-2b30e97109f9

If you do not have Microsoft Edge, here's the official link: https://www.microsoft.com/en-us/edge/download?form=MA13FJ

There are numerous other ways to get this signed. What ever the method, make sure that you scribe or scrawl your name on the document. 

TYPED SIGNATURES ARE NOT ALLOWED.

DO NOT SEND THESE COMPELTED FORMS BY EMAIL WITH YOUR SSN ON THEM. THEY MUST BE UPLOADED THROUGH YOUR SIMPLEPRACTICE PORTAL.

Refer to the Getting Started Guide found here if you are not sure how to upload a file into your portal: https://support.simplepractice.com/hc/en-us/article_attachments/4411572502413/ClientPortal-How_to_Log_in-2021.pdf